Frequently Asked Questions

Fill out our free quote form or call 1-800-371-6256. Tell us about your coin, upload anything you have, and a member of our USA-based design team will reach out to review your idea, talk through options and give you your quote.

A designer contacts you to go over your idea and your quote. Next we email you a free full-color digital proof of the front and back. You can ask for changes, and once it looks right you approve it. After that you approve your order confirmation, say “Go!” and we start making your coins.

That's perfectly fine. A logo file, a photo, a rough drawing or a sketch on a napkin all work. Our design team creates your artwork at no additional cost.

None at all. Your quote and your proof are free, and nothing is made until you approve your proof and order confirmation.

Our customer service team answers the phone Monday through Friday, 9am to 6pm Eastern. Call 1-800-371-6256 or email [email protected] any time.

We are a veteran-owned company that has been making custom challenge coins since 2008, more than 18 years. We are BBB A+ accredited since 2015. Read what our customers say on our reviews page.

Always. We email a full-color digital proof of the front and back showing your colors, metal and edge. Production only starts after you approve it.

Yes. Review your proof carefully, paying special attention to the design, spelling and colors, and tell us what you would like changed before you approve it.

We use the Pantone PMS color matching system. Every PMS number is listed on your proof so you can check your colors exactly, since every screen shows color a little differently.

Yes. Every coin has two sides, and each side can have its own design. You can add color to one side, both sides or neither. Our pricing page shows the prices for each.

Yes, as long as you have the legal right to reproduce it. By sending us artwork you confirm that you own it or are licensed to use any logos or images on it.

Our most popular sizes are 1.5", 1.75", 2", 2.5" and 3". Custom shapes such as badges, bars, bottle openers and cut-out designs are available too. Not sure which size to pick? Read our coin size guide.

Popular platings include polished gold, antique gold, polished silver, antique silver, black nickel, brass, copper and bronze, plus dual-tone gold and silver. See examples on our coin options page.

A smooth edge is standard. You can also choose a diamond cut, spur cut, rope cut, oblique cut, bevel diamond cut, cross cut or engraved edge.

A die struck coin has no color. Its design is raised and recessed in the metal, like U.S. currency. A color coin fills the recessed areas with enamel colors. Our die struck vs. color guide explains which works best for different designs.

Popular add-ons include glitter enamel, glow-in-the-dark enamel, a clear epoxy dome, sequential numbering, cut-outs, keychains and 3D molds. For gifting there are velvet bags, coin capsules and velvet presentation cases. Every coin comes in a free PVC pouch. See prices on our pricing page.

Almost certainly. We make coins for the military, police, fire and EMS, businesses, government, clubs, churches, sports teams, events and memorials. Browse our coin categories or the coin gallery for real examples.

Price depends on size, quantity, colors and options. There is also a one-time mold fee based on size: $100 (1.5"), $125 (1.75"), $150 (2"), $200 (2.5") and $300 (3"). See our live per-coin prices on the pricing page, read the pricing guide, or request a free quote for your exact price.

Yes. The per-coin price goes down as your quantity goes up. You can compare quantities on our pricing page.

Yes. Every order is backed by our 100% Price Match Guarantee on comparable coins. Send us the other company's quote and we will match it or beat it.

We accept Visa, MasterCard, American Express and Discover.

Once you have approved your proof, you can pay on our Pay Online page. Have your proof number and order total handy. Prefer to pay by phone? Call 1-800-371-6256, Monday through Friday, 9am to 6pm Eastern.

Sign up for our discount list at the bottom of any page and we will send you coin deals and design ideas a few times a year. No spam, ever.

Once you approve your proof and say “Go!”, most orders arrive within 2 weeks. Very large orders take a little longer: about 18 days for 5,000 to 10,000 coins and about 25 days for 10,000 to 25,000. Orders over 25,000 are scheduled individually.

Tell us your date when you request your quote and we will tell you honestly what is possible. Remember to leave time for design and any changes to your proof.

Yes. June 1 to August 31 is peak season for custom coins, and Lunar New Year factory closures in late January or early February can add about 10 days. If you have a firm date during those times, order early.

Yes. Your coins ship by air with FedEx or UPS directly to the address you choose, at no additional cost.

Yes. Deliveries are signature required so your coins arrive safely. If no one is available, the driver leaves a tag you can sign so the package can be left on the next attempt.

Yes. We keep your mold and templates for 12 months after your purchase, so re-orders are quick and easy. If you don't re-order within 12 months, we recycle the mold and a $28 mold recycling fee is charged to the card on file. See our Terms & Conditions for details.

Every order is backed by our 100% Quality Guarantee. We will replace, at no charge, any coin with a defect in materials or workmanship.

Check your order right away and let us know about any problem. Defects need to be reported within 5 days of delivery.

Because every coin is custom made, orders cannot be canceled once your proof and order confirmation are approved. Please review both carefully before you approve them.

Everything is in our Terms & Conditions and Privacy Policy.

A challenge coin is a custom medallion that carries the emblem, motto or story of a group. Coins are given to recognize achievement, mark membership, celebrate a milestone or say thank you.

Traditionally a coin is passed during a handshake, and many groups carry them for “coin checks.” Our traditions and etiquette guide covers the history and the unwritten rules.

We would love that. Share your story and tell us about your coins, or read what other customers say.