Challenge Coins On Sale was founded on the belief that our customers are the reason for our success. We back every custom challenge coin order with outstanding customer service and our 100% Quality Guarantee.
Every custom coin is a team effort, and you are an important part of the team. We rely on you for the information we need to make exactly the coins you want. While we work together, we each have responsibilities, and they are listed below. Please take a moment to read them. These are the terms and conditions of our sales.
If you have any questions, we are happy to help.
What we are responsible for
Standing behind our coins 100%
Every order is backed by our 100% Quality Guarantee. We will replace, at no additional charge, any coin that has a defect in materials or workmanship. Please see “Checking your coins when they arrive” below.
Matching a lower price
We offer a 100% Price Match Guarantee on comparable coins. Send us the other company’s quote and we will match it or beat it.
Giving you accurate information
Before production starts, we email you a digital proof of your coin. The proof is an exact representation of the final product, so you can make any changes or corrections before anything is made.
Confirming your order
Before production starts, we also email you an order confirmation. It lists the details of your order, including type, size, quantity, colors and approximate delivery date.
Storing your mold
We keep your molds and templates on file at our factory for 12 months after your purchase, so re-orders are quick and easy. See “Mold recycling fee” below for what happens after 12 months.
Making your order correctly and on time
Once you have approved both your digital proof and your order confirmation, we will produce and ship your coins, usually within 14 days. The exceptions to our 14-day production promise are:
- Factory closures. Some of our products are manufactured in Southeast Asia, where several holidays close factories during the year. The largest is Lunar New Year (also called Chinese New Year), which lasts about 10 days in late January or early February and starts on different dates each year. We will do everything we can to deliver your order on time, but we are not responsible for delivery delays during the Lunar New Year holiday period.
- Large quantities. Bigger orders take longer to make. Use this guide to estimate your production time. These times are approximate and can change with product specifications, materials and design complexity.
Quantity Approximate production time Up to 5,000 14 days 5,000 to 10,000 18 days 10,000 to 25,000 25 days Over 25,000 As quoted - Peak season (June 1 to August 31). This is the busiest time of year for custom coins. We will do everything we can to deliver your order on time, but during peak season we cannot guarantee a delivery date for any custom coin order, either verbally or in writing, and our production time promise does not apply. Please order early to avoid delays caused by circumstances beyond the control of our staff, manufacturers and partners. As a reminder, once your order is placed it cannot be canceled.
Your order is then shipped by air at no additional cost to you, using FedEx Priority International, UPS International Expedited Air Freight or another air delivery service, directly to the address you give us.
Listening to you
We want this to be the best custom coin experience you have ever had. If you have concerns, suggestions or compliments, we would love to hear from you. Call us toll free at 1-800-371-6256, Monday through Friday, 9am to 6pm Eastern, or email [email protected].
What you are responsible for
Owning the rights to your logos and artwork
By sending us your design, you confirm that you have the legal right to reproduce, or have us reproduce, any logos, trademarks or other images on your order, and that producing them does not infringe on anyone else’s rights.
Reviewing your proof carefully
When you receive your digital proof, please review it in detail, paying special attention to the design, the spelling and grammar, and the colors. Once any changes are made, let us know by email that you approve it. This is your signal to us that everything is correct.
About colors: we use the Pantone PMS color matching system. Because every screen shows color a little differently, please give your color choices as Pantone PMS numbers. You can learn more at pantone.com, and PMS color books are available at most art supply stores. Every PMS number is listed at the bottom of your proof so you can check them easily.
Reviewing your order confirmation
After you approve your proof, you will receive an order confirmation. Please check every detail carefully. If everything is correct, return it to us and we will start production.
Cancellations: once an order has been approved and confirmed, it cannot be canceled for any reason. If you need to cancel within 36 hours of placing your order, contact us right away. We will stop production and decide on a credit case by case, and any refund offered will be less a 25% restocking and tooling fee.
Giving us the correct shipping information
Your order will usually be produced and shipped within 14 days, except during the peak periods listed above. We are not responsible for shipping delays caused by an incorrect or undeliverable address, weather or other acts of God, war, terrorism, U.S. Customs procedures, or a carrier misrouting your package.
Your coins are delivered “signature required,” which means someone must sign for the package when FedEx or UPS delivers it. If no one is available, the driver will leave a delivery tag that you can sign so the package can be left on the next attempt. This keeps your coins secure. If three delivery attempts are made and no one signs for the package or leaves a signed tag, the package is returned to the factory. You will then be charged for the return shipping and for shipping the package back to you again.
Checking your coins when they arrive
Please check your order as soon as it arrives and tell us right away about any problems. Defects reported more than 5 days after delivery cannot be accepted for remanufacture or any other form of consideration.
Mold recycling fee
Coin molds are made from copper, brass and steel, and these raw materials have a cost. We keep the mold made for your design at our factory for 12 months after the date of your purchase in case you want to re-order. If you do not re-order within those 12 months, we recycle your mold, which saves warehouse space and reuses natural resources. The mold recycling fee is $28.00 and will be charged to the card on file.
Legal details
All sales are final
Because every coin we make is custom, all sales are final. Once an order has been placed, it cannot be canceled for any reason, except as described under “Cancellations” above, and we do not issue refunds. As noted above, we will replace any coins that have defects in materials or workmanship.
Disputes and trademark claims
If a legal dispute arises, you agree that the venue for the dispute is Gilmer County, Georgia, USA. If a dispute involves copyright or trademark infringement related to artwork you provided, you agree to defend the claim at your own expense, to pay any damages and costs assessed against Challenge Coins On Sale as a result, and to hold Challenge Coins On Sale harmless in any such lawsuit or proceeding.
Logos shown on this website
Coins shown on this website that include company logos or registered trademarks are displayed only to show what we can produce. Buying from Challenge Coins On Sale does not give you permission to reproduce those logos, and does not transfer, grant or lease ownership of any logo or trademark to you.
We look forward to working with you, now and in the future!